UTILITY CUSTOMER SERVICE


Utility Customer Service department handles water, sewer, and stormwater billing. They assist customers with new service, account information, and discontinuation of service, Monday - Friday, 8:00 a.m. to 5:00 p.m., excluding holidays. To contact a customer service representative, call (360) 491-5616 or email utilitybilling@ci.lacey.wa.us.

 


 

As of March 16, 2020, the following City services are suspended until further notice:

  • Passport Services
  • In-Person Utility Billing payment / Customer Services

 

March 30, 2020 Update to Utility Bill Customers:

We know the Covid-19 public health emergency has affected our community in many ways. We are working hard to reduce the financial stress this has created for our residents. The Lacey City Council passed a resolution to make the following exceptions to delinquent utility accounts during this crisis:

  • No interest.
  • No late penalties.
  • No disconnection of services.

      You can still pay your utility bill:

      • In the payment drop box in front of City Hall
      • By calling (360) 491-5616
      • Online (see details below)
      • By Mail (see details below)


      Thank you for your patience during this time.


      New Online Utility Bill Payment System Now Available!

       

      To set-up an account, you must have:

      		  


      PAYMENTS BY PHONE: Customers can now make utility payments by phone using our new Interactive Voice Recognition (IVR) system. Customers can pay their utility bills and get account information 24 hours a day, 7 days a week, by calling (360) 491-5616.

       

      Payments via a credit or debit card, automatic payments through either the City or your bank or by check.

      If mailing a payment send to:
      City of Lacey
      PO Box 34210
      Seattle, WA 98124-1210.

       

      For additional information:


      Utility forms:

       

      Other utility services for most City of Lacey addresses:

      • Electricity and natural gas — Puget Sound Energy, 1-888-225-5773; TTY: 1-800-962-9498
      • Solid waste and recycling — LeMay/Pacific Disposal, (360) 923-0111