UTILITY CUSTOMER SERVICE


Utility Customer Service department handles water, sewer, and stormwater billing. The department assists customers with new service, account information, and discontinuation of service. In-person assistance is being provided by appointment only. To contact a customer service representative, call (360) 491-5616 or email utilitybilling@ci.lacey.wa.us.

 


Utility Customer Service is open for payments and customer service assistance:

Monday - Friday, 9:00 am - 5:00 pm

 

PAYMENT OPTIONS:

Accepted payment methods are credit cards, debit cards, checks, automatic payments through the City of Lacey website or bill pay through your bank. Payments can be provided by any of the options below. Please be sure to have your account number ready or noted on your payment.

  • Online (see details below)
  • Phone (360) 491-5616, option 1 (available 24 hours a day, 7 days a week)
  • Mail to City of Lacey, PO Box 34210, Seattle, WA 98124-1210
  • Drop Box in front of City Hall (420 College Street SE), located next to the ballot drop box 

 

Online Utility Bill Payment System

 

To set-up an account, you must have:

  • Your utility account number
  • A valid email address

Step-by-step instructions to set up your online account.

Bill Pay Online »		  




Utility disconnection processes are resuming, but there is help available to prevent disconnection of services for past-due balances:
 
  • The City will offer payment plans
  • There are financial assistance funds available for eligible customers

Please note: If you have or plan to apply for financial assistance, you are encouraged to set up a payment plan while waiting for funds to be distributed to avoid disconnection processes.

 


 

City of Lacey Utility Billing Payment Plans on past-due accounts (not including penalties) can be set up by completing, signing, and submitting a Payment Plan form. You can fill out the City of Lacey Utility Billing Payment Plan form online and sign it:

  • Using DocuSign  OR
  • Printing and signing the form

Submit completed/signed form to the City of Lacey Utility Billing Department by:

  • Email:utilitybilling@ci.lacey.wa.us
  • Mail: City of Lacey Utility Billing Dept., 420 College Street SE, Lacey, WA 98503
  • Dropbox: City Hall, 420 College Street SE (located next to the ballot drop box in front of City Hall)

Payment Plan Frequently Asked Questions (FAQs)
Assistance Programs administered through the Community Action Council (CAC) are now available. To schedule an appointment, visit their website, or call (360) 438-1100. The programs include:

LIHEAP (Low Income Home Energy Assistance Program)
This program provides federally funded assistance in managing costs associated with home energy bills, energy crises, weatherization, and energy-related minor home repairs.
For more information:
  • Visit CACs Home Page
  • Select "Programs" (at top of page),
  • From the "Housing" list, select "Energy Assistance"

LIHWAP (Low Income Household Water Assistance Program)
Grant resources can be used to pay for unpaid past due bills for household drinking water and/or wastewater utility services by households that meet eligibility criteria and may include re-connection charges, fees, and penalties.
For more information:
  • Visit CACs Home Page
  • Select "Programs" (at top of page)
  • From the "Housing" list, select "Energy Assistance"

T-RAP (2021 Rent Assistance Program)
This program is intended to prevent evictions by paying past due, current due, and future rent, targeting limited resources to those with the greatest needs while working to distribute the funds equitably. This program can also assist with utility arrears including power, water, sewer, and Internet.For T-RAP Flyers and FAQs in English, Spanish, Korean, Vietnamese, and Russian, click HERE.
For more information:
  • Visit CACs Home Page
  • Look for the "Rental/Utility Assistance is Live" information on the right side of the page
  • Select the blue word "here" in the sentence near the bottom of the article

More Water Utility information:


Utility forms:

 

Assistance Programs:

  • LIHEAP (Low Income Home Energy Assistance Program)
  • LIHWAP (Low Income Household Water Assistance Program)
  • T-RAP (2021 Renters Assistance Program)

 

Other Utility Services for most City of Lacey addresses: