UTILITY CUSTOMER SERVICE
Utility Customer Service department handles water, sewer, and stormwater billing. They assist customers with new service, account information, and discontinuation of service, Monday - Friday, 8:00 a.m. to 5:00 p.m., excluding holidays. To contact a customer service representative, call (360) 491-5616 or email utilitybilling@ci.lacey.wa.us.
PLEASE NOTE: Outdoor Utility Payment Drop Box Temporarily Unavailable
To make a payment, you can visit City Hall during regular business hours, or see below for phone, mail, and online options.
Thank you for your patience.
PAYMENTS BY PHONE:
Customers can now make utility payments by phone using our new Interactive Voice Recognition (IVR) system. Customers can pay their utility bills and get account information 24 hours a day, 7 days a week, by calling
(360) 491-5616.
Payments can be made through Bill Pay Online via a credit or debit card, automatic payments through either the City or your bank or by check. If mailing a payment send to:
City of Lacey
PO Box 34210
Seattle, WA 98124-1210.
For additional information:
Utility forms:
Other utility services for most City of Lacey addresses:
- Electricity and natural gas — Puget Sound Energy, 1-888-225-5773; TTY: 1-800-962-9498
- Solid waste and recycling — LeMay/Pacific Disposal, (360) 923-0111