UTILITY CUSTOMER SERVICE


Utility Customer Service department handles water, sewer, and stormwater billing. The department assists customers with new service, account information, and discontinuation of service. In-person assistance is being provided by appointment only. To contact a customer service representative, call (360) 491-5616 or email utilitybilling@ci.lacey.wa.us.

 


 

As of March 16, 2020, the following City services are suspended until further notice:

  • In-Person Utility Billing payment / Customer Services
  • Animal Licensing Processing

 

March 30, 2020 Update to Utility Bill Customers:

We know the Covid-19 public health emergency has affected our community in many ways. We are working hard to reduce the financial stress this has created for our residents. The Lacey City Council passed a resolution, consistent with Governor Inslee's Proclamation 20-2.4, to make the following exceptions to delinquent utility accounts during this crisis:

  • No interest.
  • No late penalties.
  • No disconnection of services.

      You can still pay your utility bill:

      • In the payment drop box in front of City Hall
      • By calling (360) 491-5616
      • Online (see details below)
      • By Mail (see details below)


      Thank you for your patience during this time.


      Utility Customer COVID-19 Support Programs

       

      Updated July 31, 2020


      Governor Inlsee recently issued the latest version of Proclamation 20-23, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services. 

      The City of Lacey is committed to keeping our customer connected to essential services during the COVID-19 pandemic emergency. If you are experiencing hardship due to the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements or bill assistance. This Proclamation does not relieve customers from the obligation to pay for utility services.  

      In partnership with the Community Action Council, the Lacey Utility Assistance Fund is available to assist low-income families with their utility bills.

      The Governor’s Proclamation has now been extended to October 1, 2020. The City has prepared a Payment Plan for customers who have been financially impacted by COVID-19.

      the City will be prepared to offer long-term arrangement for customers with arrearage balances.

      The Utilities and Transportation Commission (UTC) will serve as the single point of contact within the State Government for customers seeking bill-assistance information. The UTC will coordinate with utilities subject to its jurisdiction, as well as the Department of Commerce, consumer-owned utilities, and local community action agencies.

      For more information, call the UTC Consumer Hotline:  1-888-333-9882 or email: consumer@utc.wa.gov.

      		  


      New Online Utility Bill Payment System Now Available!

       

      To set-up an account, you must have:

      		  



      PAYMENTS BY PHONE: Customers can make utility payments by phone using our Interactive Voice Recognition (IVR) system. Account numbers are required to pay a bill on the IVR system. Customers can pay their utility bills and get account information 24 hours a day, 7 days a week, by calling (360) 491-5616.
       
      Payments are accepted using a credit or debit card, by check, by automatic payments through the City of Lacey website or bill pay through your bank. 

      If mailing a payment send to:
      City of Lacey
      PO Box 34210
      Seattle, WA 98124-1210

       

      For additional information:


      Utility forms:

       

      Other utility services for most City of Lacey addresses:

      • Electricity and natural gas — Puget Sound Energy, 1-888-225-5773; TTY: 1-800-962-9498
      • Solid waste and recycling — LeMay/Pacific Disposal, (360) 923-0111