UTILITY CUSTOMER SERVICE
The city’s Utility Customer Service department is responsible for billing its customers for water, sewer and stormwater. Customers may sign up for new service, obtain account information or have their services discontinued through this department. Customer Service Representatives are available from 8:00 a.m. to 5:00 p.m. Monday through Friday. You may contact a customer service representative by calling (360) 491-5616 or by email at email@example.com.
Payments can be made through Bill Pay Online via a credit or debit card, automatic payments through either the City or your bank or by check. If mailing a payment send to: City of Lacey; PO Box 34210; Seattle, WA 98124-1210.
Changes are coming to our online utility payment system in August 2015 that will enhance your security. Please be aware, this requires changes to the login process. You will be required to update your registration information.
For additional information:
Other utility services for most City of Lacey addresses:
- Electricity and natural gas — Puget Sound Energy, 1-888-225-5773; TTY: 1-800-962-9498
- Solid waste and recycling — LeMay/Pacific Disposal, (360) 923-0111